Water damage restoration calls we buy
Water damage calls often involve several problems at once. A pipe may still be leaking while flooring and walls are already wet. Establish whether the caller needs the source repaired, water removed, damaged areas restored or a combination of those services.
Ask when the water loss happened, which rooms are affected and whether standing water remains. These details help distinguish restoration work from a routine plumbing repair. Do not ask callers to enter unsafe areas or inspect electrical hazards to qualify a lead.
Sewage cleanup and mold-related work require specific acceptance. Do not imply that every restoration team handles them. Insurance questions can be part of the conversation, but coverage decisions and claim approvals must never be promised in publisher ads.
Accepted call types
Call types must match the offer approved for your account. Confirm the service, location and caller intent before routing.
Water damage restoration services and sub-services
Property restoration inquiries following leaks, flooding or other water intrusion, subject to the receiving team's capabilities.
- Standing water extraction
- Structural drying
- Dehumidification
- Burst-pipe water cleanup
- Flood-related property cleanup
- Ceiling and wall water damage
- Wet flooring restoration
- Moisture assessment
- Sewage cleanup where approved
- Mold-related restoration where approved
What makes a suitable call?
- Record the cause and approximate timing of the water loss.
- Describe the affected rooms and whether water is still entering.
- Identify sewage or mold concerns before routing to an approved team.
- Traffic sources and call formats must be approved before launch. Calls must meet the agreed location, timing and duplicate rules.
Calls we do not accept
- Insurance-only questions without restoration work
- Promises that a loss will be covered by insurance
- Requests for equipment rental rather than restoration service
- Spam, fabricated or incentivized calls; job applications; and traffic outside approved services or locations.
Before you send traffic
Rates, billable-call requirements, caps and payment schedules are agreed for your offer before launch. A call is not payable simply because it connects.
Review our publisher standards and tell us how you generate calls. Approval, tracking and buying criteria must be confirmed before launch.