Water heater service calls we buy
A caller with no hot water may need diagnosis, while a homeowner replacing an old unit may already be ready to discuss installation. Ask about the type of heater, fuel source when known and the reason for the call.
Tank and tankless equipment should be identified separately. Location, approximate capacity and whether the unit is leaking can also help the receiving team. Do not promise that a repair is possible or that a replacement can be installed the same day.
Some callers have purchased equipment and only need fitting. Others want the provider to supply the new unit. Disclose that distinction along with warranty or service-plan involvement so the request reaches an appropriate offer.
Accepted call types
Call types must match the offer approved for your account. Confirm the service, location and caller intent before routing.
Water heater service services and sub-services
Service calls for domestic hot-water equipment, including existing-unit problems and planned replacements.
- Tank water heater repair
- Tankless water heater repair
- New water heater installation
- Water heater replacement
- Gas water heaters
- Electric water heaters
- Hot-water fault diagnosis
- Water heater flushing
- Tankless descaling where approved
- Expansion tank service
What makes a suitable call?
- Identify tank or tankless equipment and fuel type when known.
- Distinguish repair, replacement and installation-only requests.
- Disclose leaks, warranty coverage and caller-supplied equipment.
- Traffic sources and call formats must be approved before launch. Calls must meet the agreed location, timing and duplicate rules.
Calls we do not accept
- Water heater retail purchases without installation
- Space-heating boiler work routed as domestic hot water
- Parts-only and warranty administration inquiries
- Spam, fabricated or incentivized calls; job applications; and traffic outside approved services or locations.
Before you send traffic
Rates, billable-call requirements, caps and payment schedules are agreed for your offer before launch. A call is not payable simply because it connects.
Review our publisher standards and tell us how you generate calls. Approval, tracking and buying criteria must be confirmed before launch.