Decking calls we buy
Deck calls can concern a few damaged boards or plans for an entirely new outdoor space. Ask which parts the homeowner wants changed and whether they are requesting repairs, resurfacing or a complete replacement.
Material preferences such as wood or composite are useful, as are approximate size, stairs and railing requirements. The receiving contractor still needs to inspect the structure and discuss design. Publishers should not say an existing frame is sound or that replacing boards alone will resolve the problem.
Elevated decks, additions and major layout changes may need a different project conversation from routine maintenance. Record those details clearly. Staining, cleaning and removal should also be identified as separate requested services rather than assumed inclusions.
Accepted call types
Call types must match the offer approved for your account. Confirm the service, location and caller intent before routing.
Decking services and sub-services
Residential deck projects, including surface work and complete installations within the approved scope.
- New deck construction
- Wood decking
- Composite decking
- Deck board replacement
- Deck repair
- Deck resurfacing
- Deck stairs
- Deck railings
- Deck removal
- Deck staining where approved
What makes a suitable call?
- Identify repair, resurfacing or new construction.
- Record approximate size, elevation and material preference.
- Disclose stairs, railings and removal requirements.
- Traffic sources and call formats must be approved before launch. Calls must meet the agreed location, timing and duplicate rules.
Calls we do not accept
- Decking material purchases without installation
- Structural safety assurances before assessment
- Unapproved commercial or specialist elevated structures
- Spam, fabricated or incentivized calls; job applications; and traffic outside approved services or locations.
Before you send traffic
Rates, billable-call requirements, caps and payment schedules are agreed for your offer before launch. A call is not payable simply because it connects.
Review our publisher standards and tell us how you generate calls. Approval, tracking and buying criteria must be confirmed before launch.