Flooring calls we buy
A flooring caller may want new carpet in a bedroom, replacement tile in a kitchen or hardwood refinishing across the house. Ask which rooms are involved and whether the project is an installation, a repair or restoration of an existing floor.
Approximate area and material preference help describe the job. Existing flooring removal, stairs and subfloor concerns should also be disclosed. The caller may already own the materials; that needs to be clear before the receiving team discusses the project.
Do not promise that a damaged floor can be refinished or that a new product can be laid over the existing surface. Moisture problems and suspected hazardous materials require assessment and may fall outside a standard fitting offer.
Accepted call types
Call types must match the offer approved for your account. Confirm the service, location and caller intent before routing.
Flooring services and sub-services
Residential floor projects covering new coverings, replacement surfaces and selected restoration work.
- Hardwood flooring
- Luxury vinyl flooring
- Laminate flooring
- Tile flooring
- Carpet installation
- Floor replacement
- Hardwood refinishing where approved
- Floor repairs
- Stair flooring
- Old flooring removal
What makes a suitable call?
- Capture material preference, rooms and approximate area.
- Identify installation-only requests using caller-owned materials.
- Disclose removal, stairs, moisture or subfloor concerns.
- Traffic sources and call formats must be approved before launch. Calls must meet the agreed location, timing and duplicate rules.
Calls we do not accept
- Floor-covering retail purchases without fitting
- Unapproved hazardous-material removal
- Guaranteed refinishing suitability before inspection
- Spam, fabricated or incentivized calls; job applications; and traffic outside approved services or locations.
Before you send traffic
Rates, billable-call requirements, caps and payment schedules are agreed for your offer before launch. A call is not payable simply because it connects.
Review our publisher standards and tell us how you generate calls. Approval, tracking and buying criteria must be confirmed before launch.